Please return items to:
101 Great North Road, Brunton Park, Gosforth
Newcastle Upon Tyne
Our refund policy is 30 days. We cannot offer you a refund or exchange after this period. We will refund any unworn and unused items providing the product still has the label on. Any items with damage such as makeup or general wear and tare will be refused a refund or exchange. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return. Please include an original copy of your invoice from us so we have all of your details on hand. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exchanges must be returned with order number, full delivery address details and a clear statement of what you wish to exchange your item for.
Once we have received your return, we will process your refund or exchange within 7 days.